This agency participates in the Homeless Management Information System (HMIS) for Cincinnati/Hamilton County Continuum of Care, the local community of homelessness services agencies. The Homeless Management Information System (HMIS) is a computerized data collection system designed to collect client information about the characteristics and service needs of individuals and households experiencing homelessness. Strategies to End Homelessness (STEH) is the HMIS Lead Agency as defined by HUD. Clarity Human Services is the HMIS application used by the Cincinnati/Hamilton County Continuum of Care (CoC).

Individuals referred for Shelter Diversion must be at risk for homelessness and requires CAP Line referral (513) 381-7233 (381-SAFE) and may be referred to another agency. Monthly customer group with speakers on financial literacy, tenant rights, employment and community resources. All individuals have to go through a thorough screening process with the CAP Line for ALL shelter services.