Freestore Foodbank’s Customer Connection Center works with a network of social service providers to ensure holistic support to the entire family, offering many resources on site with other forms of support through referrals. Because benefits are often a vital lifeline during a time of crisis for local families, we offer support through this often difficult process.

Our Benefit Call Center can provide enrollment assistance to anyone needing SNAP (previously food stamps) assistance, Medicaid, IRS Form 1095 (proof of health insurance), and more. For anyone with questions about eligibility or to start the enrollment process, we are available by phone Monday through Friday 8:30am to 3:30pm at 513-381-SNAP (7627) or in person at our Customer Connection Center located at 112 E. Liberty Street in Over-the-Rhine, Cincinnati.

Need assistance? Contact our Benefit Call Center at (513) 381-SNAP (7627).

We can help you apply for several government assistance programs, including SNAP (formerly known as food stamps), Medicaid and cash assistance.

Our Benefit Call Center team, supporting Ohio and Kentucky residents, is available from 8:30 a.m. to 3:30 p.m. Monday through Friday by calling (513) 381-SNAP (7627). Calls are confidential.

Need help with food or other services? Our Customer Connection Center offers a variety of programs and services including food, health and hygiene products, clothing, financial and housing assistance and more. Additionally, we work with a network of 511 community partners spread across 20 counties in Ohio, Kentucky and Indiana.

United Way’s 2-1-1 hotline is also available to connect you with resources 24 hours a day, seven days a week.